Frequently Asked Questions

Our payment terms will be clearly detailed in the contract. Generally, an initial deposit (e.g. 25% of the camp fee) is due upon signing the contract, with the final balance due a few weeks before arrival (the exact schedule can vary based on the lead time to the camp). In some cases, such as last-minute bookings, a larger upfront payment or full payment on signing may be required. All payments are made via bank wire transfer (we will provide our bank details in the invoice/contract) for secure processing.

We provide world-class training facilities to ensure your team has everything it needs. Typically, our training camp packages include:

• You will have a private football pitch reserved exclusively for your team’s training sessions. The pitches are professional standard (FIFA-regulation size) with top-quality natural grass surfaces (or alternative surfaces if requested).
• All of our venues offer floodlit pitches, enabling training in the evenings or low-light conditions. If your schedule includes night sessions, we ensure the training ground is well-lit for safe practice.
• We arrange a backup pitch or indoor training facility as a contingency. For example, if weather or maintenance issues render the main pitch unusable, a secondary pitch or indoor sports hall will be available so your training can continue uninterrupted.
• A private meeting or conference room is provided for your team within the accommodation or training complex. Teams use this space for tactical meetings, video analysis, team talks, or simply as a players’ lounge. It’s equipped for presentations and is exclusively for your team’s use.
• Your team will have access to a modern gym/fitness center on-site or nearby. This allows for strength and conditioning workouts as well as recovery sessions. Many venues also have additional recovery amenities (such as swimming pools, saunas, or ice baths) which can be used by the players. If you have specific requests (e.g. a pool for recovery sessions), let us know and we will accommodate if available.
• A dedicated camp coordinator from our team will be on the ground to assist you at the facilities. They handle all the logistics at the training venue. This on-site support means any adjustments or needs can be addressed immediately, allowing your coaches to focus purely on the training sessions.

Yes, meals are fully provided as part of our training camp packages, typically on a full-board basis (breakfast, lunch, and dinner each day). The menu is usually balanced and athlete-focused. We absolutely can accommodate special dietary requirements. If you have a particular diet plan or menus from your club nutritionist, we can work with the chefs to implement that as well.

Yes, we provide daily laundry service for the team’s training kit during the camp. Typically, daily laundry means that after each training session or each day, your players’ training gear (jerseys, shorts, socks, etc.) will be collected, washed, and returned clean by the next day. The laundry service is usually limited to training kit; personal casual clothing of players can usually be laundered by the hotel as a separate service if needed. We advise teams to bring at least two sets of training kit per player so one set can be worn while the previous set is being washed and dried.

Absolutely. We understand that many teams want to play friendly matches as part of their training camp to test fitness and tactics. We will organize friendly matches against suitable opposition as per your request. We leverage our extensive network of clubs and teams in the region to find the right opponent at the right level, this could be a local club, another professional team training nearby, or even a national or youth team, depending on what you’re looking for.

Yes, qualified referees (and assistant referees if needed) will be arranged for the friendly games, so you have a properly officiated match. We typically use official referees from local federations or referee associations to ensure a fair and safe game environment.

We do not handle visa processing directly (and we cannot provide actual visas), but we can assist by providing an official invitation letter to support your team’s visa applications. While obtaining the appropriate visas is the responsibility of the club and the individuals traveling, upon request we will issue a signed invitation letter or confirmation of the training camp details.

Safeguarding and player welfare are top priorities for us. We work closely with your club’s staff to ensure a safe environment throughout the camp. Here are the key measures in place to protect players (including minors if it’s a youth team):

• Supervision: We require that the club provides adequate coaches and/or chaperones to supervise the players, particularly for youth teams. Our own staff will also be present on-site to help oversee the daily schedule and operations.
• Vetted accommodations: We only use reputable hotels/resorts and training sites that are secure and safe for teams. Accommodations are typically four or five-star establishments used to hosting teams, and they have security measures in place.
• Access control: Training facilities and meeting rooms are usually private for the team, so no unauthorized persons will have access to the players during official activities. We coordinate with venue security to maintain privacy and safety.
• Medical and emergency support: While not directly a safeguarding issue, it’s related to welfare, we ensure that emergency protocols are in place (nearest hospital/clinic info, first aid availability). Though we expect clubs to bring their own medical staff for the team, our on-site team can assist in contacting medical professionals quickly if needed.
• Cultural and behavioral guidance: We brief all teams on any local customs or rules to be mindful of, to keep them out of trouble. We also expect all participants to behave responsibly and will work with club staff to address any misconduct.

We understand that plans can change, so we have a clear cancellation policy outlined in our contract. The policy is designed to cover costs that we commit on your behalf in advance.

• Cancellation more than 120 days before arrival: If you cancel this early, a 25% cancellation fee applies. This usually corresponds to the deposit – i.e., the initial deposit is non-refundable once paid.
• Cancellation 119 to 90 days before the camp: If you cancel in this window, a 50% cancellation fee will be charged. At this stage, we have likely confirmed and paid for various services, so about half the fee becomes non-refundable.
• Cancellation less than 90 days before arrival: For any cancellation within 89 days of the camp start, the full 100% of the camp fee is charged. By this point, virtually all costs have been incurred and we cannot recover them, hence the full fee is due.

No, international travel (flights) to the camp location is not included in our standard packages. Teams are responsible for arranging their own flights or transportation to the host country/city of the training camp. Our services begin once the team arrives at the destination. From the point of arrival, we take over which includes ground transportation such as airport pick-up and drop-off and all local transfers during the camp.

We recommend that teams bring any specialized training equipment they prefer to use, such as footballs, cones, bibs, goalkeeper gloves, and medical kits. Basic training equipment can often be arranged on-site if needed.

We do not provide medical insurance or medical staff as part of the camp package, so it is strongly required/recommended that your team has its own travel and medical insurance for all participants. As the organizer, Team Training Camps / CBF is not liable for injuries or accidents that may occur during the camp, so having proper insurance is important for your protection. We advise that you also bring your team’s physiotherapist or doctor if possible, to handle player injuries or treatment as they normally would during training. Our staff will assist with accessing local medical facilities if needed.

Yes, we provide on-site support throughout your training camp. A dedicated camp coordinator from our team will either travel with you or meet you at the destination and stay with the team for the duration of the camp.